Terms and Conditions

Pupil Transport SMS Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Pupil Transport website, transportation services, and SMS messaging program. By using our services or opting into our SMS communications, you agree to these Terms.

1. About Pupil Transport

Pupil Transport provides student transportation services throughout Illinois using privately operated vehicles. Our services are intended to facilitate safe and reliable transportation for students and provide communication with parents, guardians, and customers.

2. SMS Messaging Program

SMS Consent and Mobile Information

By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from Pupil Transport regarding transportation services, ride confirmations, schedule updates, customer support, service alerts, and occasional promotional messages.

Message frequency may vary. Message and data rates may apply.

You can reply STOP at any time to opt out or HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties.

By providing your mobile phone number and opting into our SMS program, you consent to receive text messages from Pupil Transport regarding:

• Transportation scheduling

• Ride confirmations

• Pickup and drop-off notifications

• Driver arrival alerts

• Route updates and delays

• Weather and emergency notifications

• Customer support communications

• Service announcements

• Occasional promotional offers related to transportation services

3. Message Frequency

Message frequency varies based on transportation schedules, customer requests, service activity, and account interactions.

4. Message and Data Rates

Message and data rates may apply according to your wireless carrier plan. Pupil Transport is not responsible for charges imposed by your mobile carrier.

5. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

After opting out, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.

6. Help Instructions

For assistance, reply:

HELP

You may also contact us through our website or customer support channels.

7. User Responsibilities

By using our services, you agree that:

• The mobile number provided belongs to you or you are authorized to use it.

• Information submitted to Pupil Transport is accurate and current.

• You will promptly notify us of any changes to your contact information.

8. Service Availability

SMS message delivery is subject to effective transmission by your mobile carrier and may be affected by factors beyond our control. We do not guarantee uninterrupted or error-free message delivery.

9. Privacy

Your use of our services is also governed by our Privacy Policy.

We respect your privacy and protect your personal information in accordance with applicable laws and regulations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

10. Limitation of Liability

Pupil Transport shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, transportation services, or SMS messaging program.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of our services following any updates constitutes acceptance of the revised Terms.